Refund policy

Returns and refunds

Email steven.lowes115@googlemail.com with your order number to cancel an order, report a problem or arrange a return. We will provide return instructions and the appropriate return address.

For eligible online purchases, notify us of cancellation within 14 days after receiving the goods, then return them within a further 14 days. You may inspect goods as in a shop; deductions may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

You pay direct return costs for change-of-mind returns. When the whole order is cancelled, we refund the goods and the least expensive standard outbound delivery charge. Refunds are made to the original payment method within 14 days of receiving the goods back or evidence of return, whichever is earlier.

For faulty, damaged, incorrect or misdescribed goods, contact us so we can arrange the appropriate remedy and necessary return costs. Your statutory rights are unaffected.

Cancellation exceptions may apply to personalised goods, goods liable to deteriorate rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. These exceptions do not remove rights relating to faulty or misdescribed goods.

You may cancel by emailing any clear statement, for example: I wish to cancel order [number], ordered on [date], received on [date]. My name and address are [details]. Contacting us for return instructions does not limit your cancellation rights.